HR Tech
How HR software companies get cited and recommended by ChatGPT, Gemini, and Perplexity.
Buyers ask ChatGPT for the shortlist before they ever reach G2 or your website. Citation share is the new category rank.
The analyst-style prompt (“best webinar platform for a distributed company,” “alternatives to the incumbent for mid-market”) is where shortlists form now. Engines compose the answer from comparison posts, docs and review sites, and the brands cited in that answer are the consideration set. If you're not in it, your SDRs are working a list you already lost.
The good news: this is winnable terrain, because it's measurable. Citation share behaves like a market-share number. You can benchmark it, attack it competitor by competitor, and watch a specific fix move a specific engine.
First-party context that engines trust: docs-style pages, comparison pages that answer the prompt directly, schema, llms.txt. For Airmeet, the discovery that help.airmeet.com gets the brand named in 98.9% of its citations versus 64.5% for the main site became a content program, not a slide in a deck, and we verified the engines responded.
Then we close the loop the way a RevOps team would: every shipped page is tied to the prompts it should move, and the next weekly run tells you whether it did. Not a vanity dashboard, a queue of fixes, each with a before and an after.
Airmeet moved from #4 to #3 in webinar citation share, passing YouTube, with share up 35% in three weeks (2.26% → 3.06%) and positive sentiment climbing from about 35% to 62%, with zero negative mentions since mid-May. Measured across 108,000+ citation sightings on 70 daily prompts.
The same playbook, written for the specific buyer: their prompts, their engines, their proof.
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Book a demo and we run your category's questions live: what the engines say about you today, and what we'd fix first.